Contact Us
A real person reads everything that comes in. We’re a small team, so it’s usually one of us rather than a queue.
Who we are
- Company
- Goldstain AI LLC · trading as ModelCollabs
- City
- Miami
- State
- Florida
- Country
- United States
Help with the site or your account
We handle this ourselves.Anything to do with the site or the software comes straight to us — how verification works, a release that won’t send, a problem with your account, a bug, a question about your records.
Email support@modelcollabs.comand a person answers. We’re a small team, so it’s one of us rather than a queue.
Billing, refunds and cancellations
CCBill handles this. They process our payments, which is why charges appear on your statement as CCBill.com. Anything about a charge, a rebill, a refund or cancelling is fastest with them directly:
- Phone: 888.596.9279
- Online: support.ccbill.com
You can also cancel from your account settings, or email us and we’ll take care of it. The full terms — renewal, the 7-day money-back guarantee, and what happens to the founders rate if you cancel — are on the Refunds & Cancellation page.
Not sure which?
Email support@modelcollabs.com. We’d rather point you the right way than have you bounce between us and the payment processor.
Press and partnerships
Press enquiries: press@modelcollabs.com. For anything else, the support address above reaches us fastest.