Refunds & Cancellation

Cancel anytime and you won’t be charged again. Your first month of Pro has a 7-day money-back guarantee, no questions asked. Billing mistakes on our side are always refunded in full. That’s the whole spirit of it — the details below exist to be precise, not to trap you.

The Free plan costs nothing, ever — there are no charges to refund. The Pro plan is a monthly subscription billed in advance. It renews automatically each month until you cancel. Prices are shown on our pricing page; founders who joined at the founders rate keep that price for as long as their subscription stays active.

You can cancel at any time from your account settings, by emailing support@modelcollabs.com, or directly through our payment processor’s consumer support (below). Cancellation takes effect at the end of the billing period you’ve already paid for: you keep Pro access until that date, and you are not charged again. There are no cancellation fees. We don’t prorate or refund the remainder of a partly-used month.

One thing to know about the founders rate: it’s a price lock, not a prepayment. If you cancel, the lock ends — resubscribing later is at the then-current standard price.

If Pro isn’t for you, email support@modelcollabs.com within 7 days of your first Pro charge, and we’ll refund it in full — no questions asked. The guarantee applies once per customer, to the first charge of your first Pro subscription. Renewal charges aren’t covered by the guarantee (cancel before the renewal date instead — you’ll keep access through the period either way).

Duplicate charges, charges after a confirmed cancellation, or charges in the wrong amount are refunded in full, promptly, whenever they happened. Email support@modelcollabs.com, include the charge details, and we’ll make it right.

Refunds go back to the original payment method, typically within 5–10 business days of approval. We can’t send refunds to a different card or account than the one charged.

Payments are processed by CCBill, our payment processor. Charges appear on your card or bank statement as CCBill.com. For billing questions, cancellations, or to look up a charge, you can also contact CCBill consumer support directly at support.ccbill.com — they can cancel a subscription or answer statement questions without needing to go through us.

If we terminate an account for violating our Terms of Service (for example, fraudulent verification activity), charges already billed are not refunded.

Anything unclear, email support@modelcollabs.com — a human reads it. This policy is part of our Terms of Service.